About: PrEP Health Privacy Policy

Privacy Policy: We respect your privacy

PrEP Health Pty Ltd (hereinafter “we,” “our,” or “us”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988. This policy sets out how we collect and treat your personal information.

“Personal information” refers to information we hold that is identifiable as being about you.

Collection of personal information

We may collect personal information in various ways, including when you interact with us electronically or in person, access our website, or use our services. This information may be provided by you directly, through forms on our website, or through third parties. Personal information collected may include your name, phone number, address, email address, feedback, financial or credit card information, and other data you provide while interacting with us.

How we collect your personal information

We collect personal information from you in various ways, including when you interact with us electronically or in person, access our website, or use our services. Additionally, we may receive personal information from third parties, which we protect as outlined in this Privacy Policy.

Use of your personal information

We may use your personal information to:

Provide you with information, updates, and our services.
Inform you about new products, services, and opportunities.
Improve our products and services.
Better understand your needs.

We may contact you through various means, such as telephone, email, SMS, or mail.

Disclosure of your personal information

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as required for the purposes outlined in this Policy. We may also disclose personal information when compelled to do so by legal requirements, such as laws, regulations, court orders, subpoenas, warrants, legal proceedings, or law enforcement requests.

Information we collect may be stored, processed, or transferred between parties located in countries outside of Australia.

In cases of a change in our business control or a sale or transfer of business assets, we reserve the right to transfer user databases, along with personal and non-personal information contained in them. This information will be disclosed under confidentiality agreements, seeking to maintain transparency and trust.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure outlined here. When we disclose your personal information to third parties, we will request that they follow this Policy regarding the handling of your personal information.

Security of your personal information

We are committed to ensuring the security of the information you provide. We have implemented physical, electronic, and managerial procedures to safeguard and protect your information from unauthorized access, modification, disclosure, and misuse. However, the transmission and exchange of information occur at your own risk, and we cannot guarantee the security of data transmitted to or received from us.

Access to your personal information

You have the right to request details of personal information we hold about you in accordance with the Privacy Act 1988. We may charge a small administrative fee for providing this information. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us at customerservice@prep.health.

Complaints about privacy

If you have any complaints about our privacy practices, please send the details of your complaints to:

PO Box 3229, Thornton NSW 2322

We take complaints seriously and will respond promptly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. Any modifications will be effective immediately upon posting on our website or notice board. We encourage you to periodically review our Privacy Policy for updates.

Website

When you visit our website (www.prep.health), we may collect certain information such as browser type, operating system, the website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site and improve our service.

Cookies

We may use cookies on our website to identify you when you return to the site and store details about your site usage. While most web browsers automatically accept cookies, you can choose to reject them by changing your browser settings. However, this may limit your experience on our website. Cookies may also be used to serve relevant ads through third-party services such as Google Adwords.

Third party sites

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to read the privacy statements of each website that collects personal identifiable information when you leave our site.